I've just placed my order. When will I receive my item?
- We will ship your item within 24-48 hours. Once your item is in hands of our shipping company the time until delivery depends on your current location as well as other shipping companies involved. Please check out our shipping page for estimated delivery times for each region.
When will I receive my tracking information?
- You will receive your tracking link after 24 - 48 hours. You should see tracking events within 24-48 hours after your shipment has been processed in our facility.
Can I cancel an order?
- Changed your mind about your order? Quickly contact us so we can try to change your order before we send it. We send out all orders in 1 - 12 hours to ensure the fastest delivery possible.
What happens if a product is not in stock?
- We try to update our inventory system daily, however it may happen that our product is out of stock and you’ve already paid for it. If this is the case, we will contact you and try to find a solution for you.
I sent a email to the customer service. When will I get a reply?
- We try to answer your email as soon as possible, but due to many orders we guarantee a reply within 24-48 hours.
- You can reach us via our Live chat as well.
What payment options can I choose on check out?
- Our customers can use PayPal or Stripe (Credit card) on check out. If you do not own a creditcard, you can simply register for a free PayPal account and either transfer money to your PayPal account or connect your own bank account to PayPal.
I've ordered, but I never received my package
- Please contact us if you have any doubts about your order. We can track your order and see where you order is. If for some reason your package did get lost or you have not received your order within 6 weeks, please contact us.
I ordered several products but I did not get everything inside, how is that possible??
- All products are shipped separately, do not be afraid, all products will arrive at your home - it could be a bit delayed due to covid-19!