When will my order be processed?
We process orders between Monday and Friday. Most of our products are prepared within 48 hours.
Discover Aesthetics & Orthodontics brands will be processed within 3-5 business days from the order date and shipped the next day after the processing day.
How long will it take to receive my order?
Most of our Products come with fast shipping from popular delivery networks:
🇺🇸. Orders to the US are delivered within 2 - 7 days. (Usually 48 hours)
🇪🇺. Orders from within the EU are delivered within 2 - 7 days (Usually 48 hours)
🌎. International orders are typically delivered within 7 - 28 days
Expected Shipping times are also displayed on the page when you check out.
Please note: Discover Aesthetics & Discover Orthodontics products can take longer to be delivered. US orders are delivered within 4 - 14 days and for EU & rest of the world it can take 12 - 25 days. (Depending on location).
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Tracking
If your tracking information states that your package was delivered and you have not received it. You must address this issue with your postal service. We do not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered. If it states being delivered and you have not yet received your item, we'll work together to find a resolution. You can simply contact us!
If you have any concerns whatsoever please feel free to use the Contact Us page.
